Rew will only except returns brought through the official website and not from other suppliers of Rew. Proof of purchase from the official website will need to be included with your return for a full refund or exchange. If you are unhappy with a purchase from other websites or retail outlets selling Rew, you will need to contact the businesses direct and follow their returns policy.
How to make a refund
If you ordered online you will have been sent a returns form please fill this out and return this with your un-wanted Rews. You will be notified by email once your return has been received and processed. Items should be returned within 14 days of receiving your Rews. Please ensure your return is packaged securely to ensure a full refund. All items must be returned via recorded delivery. Returns sent in any other way may not be credited.
If you ordered by telephone please call us quoting your invoice number within 7 days of receiving your new Rew.
We will issue you with a returns number for you to be able to post your un-wanted Rews back to us safely.
Items should be returned within 14 days of receiving your returns number. Please ensure your return is packaged securely to ensure a full refund. All items must be returned via recorded delivery. Returns sent in any other way may not be credited.
CHRISTMAS RETURNS from 1/11/2016 -10/1/2017
We have now extended our Christmas returns policy till the 10th of January.
Please note, all returns must be accompanied by the returns form issued when purchased along with all packaging and tags intact.
If you wish to exchange the item purchased then simply specify the new product you require at the time of requesting your Returns number or on your form provided.
Please follow postage details as specified above. The item will then be despatched to you upon receipt of your return. Refunds
Refunds will be made to the same method of payment that was used to purchase. Refunds outside the UK will be refunded excluding taxes and duties.
Postage will be refunded on all faulty returns and exchanges.
All items should be returned new, unused and with all the garment tags, labels and gift bags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All items returned should have a Returns number. Unidentified returns may be returned to the sender.
We however will not accept refunds on bespoke items unless received faulty.