Rew will only except returns brought through the official website and not from other suppliers of Rew. Proof of purchase from the official website will need to be included with your return for a full refund or exchange. If you are unhappy with a purchase from other websites or retail outlets selling Rew, you will need to contact the businesses direct and follow their returns policy.
How to make a refund
If you ordered online or via the telephone you will have been sent a returns form in your package, please fill this out and return this with your un-wanted Rews. You will be notified by email once your return has been received and processed. Items should be returned within 14 days of receiving your Rews. Please ensure your return is packaged securely to ensure a full refund. All items must be returned via recorded delivery. Returns sent in any other way may not be credited.
All returns must be accompanied by the relevant invoice/returns form and all tags and packaging intact.
No returns can be accepted after 14 days following the date of the relevant invoice
All goods returned must be in re-saleable condition.
Any refunds will take into account the original discount
You will be responsible for your own return postage costs, we currently do not offer FREE returns.
Items should be returned within 14 days of receiving your returns number. Please ensure your return is packaged securely to ensure a full refund. All items must be returned via recorded delivery. Returns sent in any other way may not be credited.
If you would like to exchange your item for something different, then please fill out the returns form and one of our team will contact you upon recieving your return.
Therefore please include your contact details i.e phone number on your returns form. Refunds
Refunds will be made to the same method of payment that was used to purchase. Refunds outside the UK will be refunded excluding taxes and duties.
Postage will be refunded on all faulty returns and exchanges.
All items should be returned new, unused and with all the garment tags, labels and gift bags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All items returned should have a Returns number. Unidentified returns may be returned to the sender.
We however will not accept refunds on bespoke items unless received faulty.